FREQUENTLY ASKED QUESTIONS
Our shipping rates vary depending on the destination, weight and dimensions of your package, and the shipping service you choose. You can get an instant quote on our website or by contacting our customer service.
Delivery time depends on the destination and shipping service you choose. You can find delivery time estimates on our website or by contacting our customer service by telephone: +971 4 265 6598 or by email: qafilat_alorouba_transport@outlook.com
I would be grateful if you could direct yourself to the appropriate person to resolve this issue.
Our technical coordinator, is available to contact you by telephone at the following numbers: +971 54 279 0906 / +971 4 265 65 89. You can also reach him by email at the following address: contact@qat.ae
In addition to our standard shipping service, we offer a wide range of complementary services to meet all your supply chain needs. Our other services include: Refrigerated shipping, transportation of heavy machinery, packaging and storage, Forwarding.
Whether you need to ship a single package or a complex cargo, we have the services and expertise to meet your needs. Contact us today to learn more about how we can help you streamline your supply chain and reduce your costs.
We are sorry to hear that your package was damaged in transit. We want to assure you that we will do everything we can to resolve this issue as quickly as possible and that you are protected with our insurance.
Our shipping services include a full range of solutions to meet your logistics needs. Here is an overview of the services we offer:
Refrigerated Shipping: For temperature-sensitive goods requiring thermally controlled delivery.
Heavy Machinery Shipping: For the safe and efficient transportation of large machinery and equipment.
Cargo insurance: To protect your goods against possible damage during transport.
Road transport ,Sea transport and Air transport for fast and efficient deliveries of goods .
Packaging and Warehousing: For professional packaging services and short and long term warehousing solutions.
Freight Forwarder: To manage and coordinate the entire end-to-end shipping process.
We are committed to providing high-quality shipping services to meet your specific logistics needs.
The following items (or any item similar in description or content) cannot be carried on any personal effects service. Any person sending such an item may be subject to their order being cancelled/seized without notice:
Prohibited Items
Live animals, Plants, Drinks, Perfumes, Cleaning products, Medicine, Tobacco, Drugs, Weapons, Flammable products, Fireworks, Ivory or Rhino horn,
These Terms & establish a legally binding agreement between you and QAFILAT ALOROUBA Company is a company established and operating in the United Arab Emirates UAE regarding your access to and use of our website and the logistics services we offer for worldwide freight.
By accessing or using our services in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our services.
1. Services
Company provides a comprehensive suite of logistics solutions for global freight transportation, adhering to all relevant UAE trade regulations. Our core services include, but are not limited to:
[cargo ship (e.g., air freight, ocean freight, customs brokerage, warehousing)]
We reserve the right to modify or discontinue services at any time, with or without notice.
2. Payment
Detailed information regarding payment terms, including accepted methods and invoicing procedures
3. Liability & Insurance
Company’s liability for shipments is clearly outlined in these Terms. We strongly recommend that Users maintain their own adequate insurance coverage for their goods.
4. Dispute Resolution
Any disputes arising out of, or relating to, these Terms or your use of our services shall be governed by and construed in accordance with the laws of the UAE. For any dispute, the exclusive venue for such proceedings shall be the courts located in the Emirate where QAFILAT ALOROUBA is registered
We understand the importance of tracking your orders and are committed to providing you with a transparent and efficient tracking process.
We are delighted to announce the implementation of our new web application for order tracking! This application will allow you to track the status of your orders in real time, from the moment you place them until they are delivered.
We are happy to offer you several options for contacting our customer service to best meet your needs:
By telephone :
Number: +9714 265 6589
By email :
Email Address: contact@qat.ae
Contact form :
Access the form: https://qat.ae/contacts
Quote request form:
Access the form: https://qat.ae/request-a-quote
Response time: A member of our sales team will contact you to discuss your needs and offer you a personalized quote.
Social networks:
You can also contact us via our social networks:
https://www.facebook.com/QAFILATALOROUBA
@qafilat_alorouba
https://x.com/i/flow/login?redirect_after_login=%2FQafilatAloruba
Our team is available on social media during customer service opening hours.
Testimonials
We were previously using an unreliable company with a very complicated registration and transfer process. Then we found QAFILAT ALOROUBA TRANSPORT and the control came back to us.
Al Foah – الفوعة
I’ve been happy with the services provided by QAFILAT ALOROUBA TRANSPORT. Mhamed Kieri has been wonderful! he has returned my calls quickly, and he answered all my questions!
DB SCHENKER
I’ve been happy with the services provided by QAFILAT ALOROUBA TRANSPORT. Mhamed Kieri has been wonderful! he has returned my calls quickly, and he answered all my questions!
Al Khayyat-الخياط
This is due to their excellent service, competitive pricing and customer support. That’s becoming so distant and digital, it’s throughly refreshing to get such a personal touch.
Falcon pack
We were previously using an unreliable company with a very complicated registration and transfer process. Then we found QAFILAT ALOROUBA TRANSPORT and the control came back to us.
Al Foah – الفوعة
I’ve been happy with the services provided by QAFILAT ALOROUBA TRANSPORT. Mhamed Kieri has been wonderful! he has returned my calls quickly, and he answered all my questions!
DB SCHENKER
I’ve been happy with the services provided by QAFILAT ALOROUBA TRANSPORT. Mhamed Kieri has been wonderful! he has returned my calls quickly, and he answered all my questions!
Al Khayyat-الخياط
This is due to their excellent service, competitive pricing and customer support. That’s becoming so distant and digital, it’s throughly refreshing to get such a personal touch.
Falcon pack
We were previously using an unreliable company with a very complicated registration and transfer process. Then we found QAFILAT ALOROUBA TRANSPORT and the control came back to us.
Al Foah – الفوعة
I’ve been happy with the services provided by QAFILAT ALOROUBA TRANSPORT. Mhamed Kieri has been wonderful! he has returned my calls quickly, and he answered all my questions!
DB SCHENKER
I’ve been happy with the services provided by QAFILAT ALOROUBA TRANSPORT. Mhamed Kieri has been wonderful! he has returned my calls quickly, and he answered all my questions!
Al Khayyat-الخياط
This is due to their excellent service, competitive pricing and customer support. That’s becoming so distant and digital, it’s throughly refreshing to get such a personal touch.
Falcon pack
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